The Full Advantage Team is comprised of experts with decades of experience who are passionate about fostering connections, optimizing processes and maximizing profit. We love meeting with professionals and learning about the state of their business today and their aspirations for tomorrow. We find providing them with a strategy on how to get there with real solutions so rewarding.
Learn more about our team members below.
Meet Katie
Katie Keich is the Founder and CEO of Full Advantage, LLC. Katie started Full Advantage in 2019 after seeing a need in the marketplace for education and done-for-you services in billing, payment processing, credit and collections. She is a Senior Executive with over 20+ years of experience and a proven track record working in the logistics and supply chain industry. Her extensive experience gives her valuable insight from lingo to process that allow her to support our clients in achieving their goals expertly and efficiently.
Previously, Katie held the role of Vice President of Commercial Services, building out a new division of commercial services offering customized workshops, training, and consulting for insideARM and The iA Institute. Before that, she worked her way up from being an Accounts Receivable Specialist to Director of Credit & Collections as the organization grew from a franchise with under $5M in revenue to a global logistics organization with $1.5B+ in revenue.
Though Full Advantage serves partners across the globe, Katie was born and raised in the Lehigh Valley, and she thinks there’s something special about partnering with local companies.
In between growing her company and attaining her personal and professional goals, she can be found spending time with her husband and two children. Together, they love to travel especially to Disney and the beach. Growing up as an athlete herself, Katie now loves coaching local girls basketball teams.
Meet Stephanie
Stephanie Henriques has recently joined the Full Advantage LLC team as the new Director of Client Relations and Sales. Stephanie comes from an extensive background in developing and running an entire credit department for a multi-million dollar shipping company. Her roles included helping create a credit policy, running credit applications on new and existing customers and managing all customer credit lines. In doing this, she was able to contribute in decreasing future bad debt.
Stephanie took a short break from the corporate world to stay at home and raise her two children. Although she enjoyed being home full time to be there for her kids, she is very excited to be back doing what she loves.
Meet Tara
With decades of experience in Marketing and Communications, Tara is thrilled to support Full Advantage in the role of Marketing and Business Development. Seeing ideas come to fruition, exceeding expectations and rising to a challenge excite her. Her values so closely align with Full Advantage’s, so coming on board to develop the company’s brand and support its growth feels like the perfect fit. Tara is eager to be a part of Full Advantage’s future. With a wide range of experience in a variety of roles from project management, public relations, customer service, management and more Tara is well-suited to serve both Full Advantage and our clients. Some of the descriptors Tara uses to describe herself include: dynamic, driven, creative, event planner, goal-setter, nature lover, bookworm, coffee drinker, music lover, volunteer, traveler, community builder. Her most favorite title is mom to her two kids. When not working she loves spending time exploring with them and cheering them on whether they’re on the court or on stage. She loves the beach, traditions and time with family and friends.
Meet Kirstin
Kirstin possesses a wealth of experience in the collections and logistics field. With a specialization in freight, her knowledge has her serving in a key role on the Full Advantage team. In her role as Logistics Operations Team Lead she trains and manages other team members ensuring they understand our clients’ needs, goals and processes. She encourages the team and works to ensure goals are exceeded. She looks forward to continuing to grow along with Full Advantage. When she’s not crushing goals and motivating her team, you’ll find her with her family. She loves soaking up time with them and traveling. She also enjoys cooking, painting and nurturing her plants.
Meet Heather
Heather is one of our Full Advantage Logistics Operations Specialists. In previous roles, Heather has managed Human Resources and payroll for an average of 25 employees. Possessing over 15 years of years of customer service experience including building and maintaining relationships with patients, clients, and customers, her experience will allow us to continue to provide our Full Advantage clients with the high level of service for which we’re known. Heather strives to keep pushing herself beyond expectations and inspires others to do the same. We are grateful to have her on the team and know our clients will love working with her. Aside from her professional life, Heather can be found meal prepping, caring for her indoor plants or vacationing with her family.
Meet Erica
Erica’s many years of owning and operating a business herself give her a unique perspective making her a valuable Full Advantage team member. Her understanding of all areas of business and the point of view of an owner-operator give her insight and an ability to relate to our clients that couldn’t be gained otherwise. Serving on our team as Logistics Operations Specialist I she serves our clients in back office operations as an extension of their business. When she’s not working, She may be boxing, baking, shopping or spending time with family including her college-age daughter. She also likes traveling and heading to the beach.
Meet Carol
Carol possesses more than twenty years of experience handling all areas of billing and collections. Additionally, she managed new patient intakes. Her background in this professional area leads her to serve our Full Advantage clients with her expertise. In her role as an Administrative Operations Specialist, she handles our clients needs with ease. When not working, she loves family time and listening to classic rock bands with her husband. She also enjoys traveling, the beach and casual walks.
Meet Debbie
Debbie recently joined our Full Advantage team as an Administrative Operations Specialist. She possesses extensive experience in Human Resources, Industrial Relations, Safety, and Sales Groups working 42 Years for a major company in the Lehigh Valley. She also worked part-time for a major retail store in customer services for seventeen years. As one can see from her experience, she is passionate about customer service and business. She enjoys working with both her clients and colleagues in her role at Full Advantage she is dedicated to meeting our clients needs and achieving their goals. She is excited about supporting Full Advantage’s growth. When not working, Debbie enjoys time with family including her three grandchildren. Her favorite ways to relax are going to the beach and reading.